The CHASE ICT Tool serves as a core operational component of the CHASE Comprehensive Mechanism, providing media organisations and relevant stakeholders with practical, technology-driven support to prevent, detect and respond to online gender-based violence. Designed to complement the CHASE Code of Conduct, the Rulebook on Countering Online Hate Speech, and the monitoring framework, the tool enables systematic reporting, data collection and analysis of harmful online content, while supporting timely moderation and evidence-based decision-making. By translating policy commitments and manualled procedures into actionable practices, the ICT Tool strengthens consistency, accountability and effectiveness in addressing online gender-based violence across diverse media environments.
The CHASE Rulebook on Countering Online Hate Speech serves as a practical manual for media professionals, civil society organisations and policymakers, offering step-by-step guidance to identify, prevent, and respond to online gender-based hate speech. The Rulebook integrates the CHASE ICT Tool to support real-time monitoring, reporting and analysis of harmful content. By providing concrete and detailed guidelines and instructions- including examples, checklists and digital support- the rulebook ensures consistent application of the CHASE Code of Conduct and facilitates effective monitoring, fostering safer, more inclusive and accountable media environments.
A. What the CHASE ICT Tool Is
The CHASE ICT Tool is a web-based system designed to support moderators in detecting, classifying, and analysing gendered hate speech across online discussions.
By combining AI-powered automated detection with human review, it converts online posts and comments into structured data, meaningful insights, and clear visualisations. This helps users recognise emerging patterns, understand trends, and make informed moderation decisions.
Key Capabilities:
- Automatically detects whether online content contains hate speech.
- Categorises hate speech by type, severity, and other relevant indicators.
- Generates real-time alerts when newly identified hateful content appears.
- Enables manual review, reclassification, and correction by moderators.
- Provides visual analytics showing trends, ratios, peaks, and recurring patterns over time.
How the interface is organised
The CHASE ICT Tool features a clean and intuitive interface divided into three main areas:
1. Top navigation bar
- Always visible at the top of the screen.
- Displays the official CHASE logo.
- Includes a bell icon showing the number of new alerts detected by the system.
- Provides user options such as profile management and logout.
2. Sidebar menu
Located on the left, the sidebar offers quick access to the tool’s main sections:
- Items – list and manage all monitored posts.
- Alerts – view, prioritise, and address hate speech alerts.
- Analytics – explore aggregated data and visual trends.
- User – update account information and personal settings.
3. Main content area
- Occupies the central part of the interface.
- Displays all information and tools related to the selected section.
- Updates dynamically as the user navigates through the tool.
B. Step-by-step Guide
Step 1. Log In
The user accesses the system using assigned credentials.
Step 2. Add items for moderation
The user submits URLs to be monitored.
The system:
- Checks the URL
- Retrieves and stores its content
- Begins automated hate speech analysis
A confirmation message appears and the post becomes visible in the Items list of the user.
Step 3. Monitor comments
Each retrieved comment is displayed as a row containing:
- Date posted
- Comment text
- Hate Speech Label (HATE or NORMAL)
- Severity level (if assigned)
- Status (Ongoing, Successful, Failed)
- Edit icon to enter manual review mode
Comments update automatically once analysis is complete.
Step 4. Manage hate speech alerts
When hate speech is detected:
- A notification appears in the top navigation bar
- The bell icon shows how many new alerts require attention
Step 5. Review and confirm classifications
- The user can revise the AI classification and confirm changes manually.
- A confirmation message validates that the update has been saved.
Step 6. View analytics
The analytics section provides visual insights into:
- Hate speech trends
- Peaks in detection
- Common language patterns
- Distribution across themes or categories
These insights support evidence-based moderation and reporting.
C. Additional features
- Real-time notifications: Alerts update instantly when new hate speech is detected.
- Filtering and search: Apply filters (categories, date ranges, labels) to refine analysis across all sections.
- User management: Update profile settings or log out through the User tab.
- Consistent visual design: Dark header and sidebar, light main content area, and orange highlights for alerts ensure clarity and usability.
D. Summary
The CHASE ICT Tool provides a complete workflow for monitoring and analysing gender-based hate speech online:
- Log in.
- Add new posts for monitoring.
- Track and review retrieved comments.
- Respond to alerts and validate classifications.
- Explore analytics to understand broader trends.
By combining automated detection with human expertise, the tool supports reliable, transparent, and data-driven moderation across digital spaces.